SM Supermalls recently scored global recognitions in prestigious award-giving bodies that include the Asia-Pacific Stevie Awards, International Business Awards, and the Asia CEO Awards Circle of Excellence for its employee engagement programs and immediate response to help employees amid the Coronavirus Disease 2019 (COVID-19) pandemic.
“We started our journey in the beginning of 2020, amidst the pandemic, with hope. Despite the challenges, we took quick actions to protect employee welfare through a series of learning and engagement initiatives. SM Supermalls remains committed to continue the momentum of learning and to embrace innovation and technology, redesigning new experiences for our mall customers and our employees,” said Steven Tan, SM Supermalls president.
First Virtual Townhall with SM Supermalls president Steven Tan (right) and vice president and
HR head Cheryll Ruth Agsaoay (left)
Anchored on a three-part framework on purpose, passion, and performance, the SM Supermalls Human Resources Team accelerated its digital plans to equip employees with new skills to adapt to the evolving needs of the business and become innovative, agile, and resilient individuals.
To build learning agility, online programs such as the SM LIFE Mobile App, HRTV, SM Supermalls Training Site, learning digests, “DIGI-U” (LinkedIn Learning), virtual mentoring, and functional in-house webinars were provided to fuel employees’ passion for learning despite challenging times. Through these initiatives, SM Supermalls was able to train 95% of its employees during and after the lockdown.
With employee welfare at the heart of its operations, SM Supermalls removed barriers that may hinder employee performance. It gained competency in virus management, ensured uninterrupted delivery of HR’s essential services, and implemented Workplace Health and Safety Measures, in compliance with the IATF, DOLE, and DTI guidelines. Furthermore, SM employees were offered a 1-on-1 counseling program with licensed psychologists to ensure that they are performing at their best, both physically and mentally.
21,000 SM employees and agency front liners underwent Rapid Testing before work resumption.
Periodic tests are done to ensure employee safety.
“A period of unprecedented disruption calls for transformation where learning agility is key. Management acknowledges the need to enable our people to be more agile and innovative, and recognizes the strategic role that Learning and Engagement plays in preparing our organization for the changes that lie ahead. By investing in our people, we are investing in our future,” said Cheryll Agsaoay, SM Supermalls vice president and human resources head.
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