Rimini Street, Inc., a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, today announced that HCX Technology Partners, a Philippines-based digital business solutions provider under the Asticom Group of Companies, has selected Rimini Support™ services for its 60,000 Oracle PeopleSoft software licenses.
HCX Partners with Rimini Street to Overcome Challenges and Empower its Future
HCX specializes in Oracle PeopleSoft implementation for leading companies in the Philippines, covering a broad spectrum of industry clients from banking, telecommunications, ecommerce and real estate. Over the past decade, HCX has expanded its solutions offerings to include a wider range of implementation, managed integration and training services for a multitude of software such as Salesforce, Sprinklr, and DocuSign.
In 2020, HCX conducted an evaluation project to address IT talent resourcing challenges. The project identified areas of improvement, which included:
- Optimizing annual software support maintenance fees for its 60,000 Oracle PeopleSoft licenses
- Enhancing support for customizations, which allowed HCX to address client issues more efficiently
- Streamlining IT resources by reducing the need to hire additional staff to address Oracle software issues
- Enabling the HCX IT team to focus on innovation and strategic, future-focused developmental projects.
Rimini Street Improves HCX Operations and Empowers its Future
Since making the decision to switch their annual support to Rimini Street, HCX has benefitted from:
- A named, dedicated Primary Support Engineer (PSE) with an average of 20 years of experience and access to the capabilities of hundreds of engineering teammates around the world
- Faster response time to address and resolve issues, with guaranteed 10-minute response time for critical issues
- Support for customizations at the same level as vendor-delivered code
- Significant reduction in annual support fees, joining the more than 5,000 Rimini Street clients who have saved $7 billion to date
- Improved quality of solutions, including root cause analysis.
With the ability to reallocate budget and IT resources towards innovation projects to bolster its future, HCX is looking forward to adding technologies to their stack of offerings, including financial systems and mobile application development for self-service.
Explore the full Rimini Street portfolio of ultra-responsive, trusted and proven support, managed services, security, integration, observability, professional services and Rimini ONE end-to-end outsourcing solutions for SAP, Oracle, and Salesforce applications to support competitive advantage, profitability, and growth.
