The Gartner report can be viewed online at mnge.it/gmq-itsm-22.
The Gartner Magic Quadrant profiles vendors in the enterprise ITSM platform market to help infrastructure and operations (I&O) leaders with objective insights into the business and product strategies of the vendors. ManageEngine, which has been positioned in the Magic Quadrant for the third consecutive year, was evaluated alongside 10 leading ITSM platform vendors for its completeness of vision and ability to execute.
“What can be a key differentiator in these times is a value-oriented platform like ServiceDesk Plus offering deep enterprise workflows and unified IT management capabilities. The recognition by Gartner, we believe, is a testament to our persistent efforts in helping enterprise IT leaders demonstrate value through their service management initiatives.“
ManageEngine ServiceDesk Plus was also recognized in the 2022 Gartner Critical Capabilities for IT Service Management Platforms. The Critical Capabilities research complements the Gartner Magic Quadrant and analyzes eight capabilities that differentiate the ITSM offerings from each of the 10 vendors mentioned in the report.
“Our IT service delivery models around the globe, in 22 countries, depend on the complete suite of ManageEngine applications, including ServiceDesk Plus,“ said Jay R. Shell, director of global IT services and governance at DexKo. “ServiceDesk Plus allows us to deliver compliant, measurable, and effective solutions to resolve our IT request and incident workflows. And by integrating with other ManageEngine solutions like ADManager Plus and OpManager, we have been able to support customized task workflows and ensure maximum uptime of our key systems that our users require to keep DexKo rolling and growing.”
This latest recognition by Gartner marks ManageEngine’s fifth Magic Quadrant recognition in 2022 for a specific technology market. The other recognitions include Application Performance Monitoring and Observability, Privileged Access Management, Security Information and Event Management, and Unified Endpoint Management Tools.
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Gartner, Magic Quadrant for IT Service Management Platforms, by Rich Doheny, Chris Matchett, Siddharth Shetty, October 31, 2022
Gartner, Critical Capabilities for IT Service Management Platforms, by Chris Matchett, Siddharth Shetty, Rich Doheny, November 1, 2022
