LRT-1 private operator Light Rail Manila Corporation (LRMC) has received its recertification for ISO 9000:2015 (Quality Management System) and ISO 14001:2015 (Environmental Management System) after the successful audit conducted remotely last July 15-16, 2020 and onsite last November 18-19, 2020.
The new certificates will have a validity of three (3) years. LRMC first received its ISO certification in 2017. An ISO certification means that the company’s processes and systems meet international standards, ensuring both quality service for commuters and a first-rate work environment for employees.
Among the major positive observations commended in the audit include the management’s COVID-19 response (thermal scanning, UV C disinfection measure, contact tracing) on top of basic measures such as the use of minimum PPEs and physical distancing. Other safety measures that the audit team commended were the installation of additional beep card kiosks to improve queuing in all LRT-1 stations, installation of x-ray machines for additional security, encapsulation of asbestos roofing in the stations, and the implementation of specific controls to reduce risks on the tracks. The auditors also commended LRMC’s technology initiatives such as upgraded CCTVs, finger scan access control, electronic data management running on virtual server, and its enhanced Automated Train Operations Management System.
LRMC employees benefited from the company’s installation of bike racks and bike lanes, which allowed them to travel to work safely during the pandemic. The company’s environmental policies and projects with LGUs and the Department of Environment and Natural Resources (DENR) were acclaimed in the audit as well.
On top of all the health and safety measures LRMC has implemented in the LRT-1 due to COVID-19, the company continues to find new ways to keep passengers safe, such as investing in cutting-edge technology that could further reduce the spread of the virus.
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