Lenovo is adding another year to its popular 2-year Premium Care warranty solution for select devices in its consumer lineup from July 1 onwards to support its loyal customers during the ongoing COVID-19 pandemic,
This means that all new IdeaPad, Yoga, Legion, and IdeaCentre devices are now automatically covered for three years with Premium Care’s International Coverage and Local On-site Service, while those with existing warranties may be upgraded to the same.
Lenovo’s Premium Care provides direct and easy connection to real Lenovo technicians, real fast resolution to PC troubles, and holistic comprehensive support even outside of the user’s home country. customers are assured of a hassle- and worry-free maintenance experience even in the middle of the pandemic.
Aside from covering the usual store and manufacturer warranty, it possesses the following customer services:
- 24×7 access to Lenovo technicians via phone, chat, e-mail, and WhatsApp
- Comprehensive support for hardware, peripherals, and software
- On-site Repair on the next business day
- ‘Getting started’ and ‘How to’ assistance
- Annual PC Health Check
New Premium Care bundled for free
The 3-Year Premium Care service is bundled for free upon purchase of IdeaPad, Yoga, and Legion laptops and the IdeaCentre and Legion Tower gaming desktops with Intel Core i5 or i7 and AMD Ryzen 5 or 7 processors. These are: IdeaPad Slim 5, IdeaPad Slim 5i, IdeaPad Flex 5, IdeaPad Flex 5i, Yoga Slim 7, Yoga Slim 7i, Yoga C940, IdeaPad Gaming 3i, IdeaCentre 3, IdeaPad Gaming 3, IdeaCentre AiO 3 and IdeaCentre Gaming 5i. For the Legion series we have: Legion 5, Legion 5i, Legion 5pi, Legion 7i and Legion Tower 5i.
Existing warranty extension available
For users who want to extend their existing warranty for other Lenovo devices need to go directly to their nearest Lenovo or Legion Concept Store or any Lenovo authorized reseller and provide information including the model name of the device, its serial number, and the customer’s name and email address for the registration of the new warranty.
The extension from 2-Year Premium Care to 3-Year Premium Care costs PHP 5,300. Users are allowed to extend their Premium Care warranty up until six months before the expiration of their outstanding device warranty. Meanwhile, those with devices currently under Lenovo’s 2-Year Carry-In Warranty can upgrade to the 3-Year Premium Care Warranty solution for PHP 9,100.
For more information about Lenovo’s Premium Care warranty solution and tips on how to maintain your devices, contact Lenovo on Facebook at https://www.facebook.com/lenovophilippines/ or via WhatsApp at +63 23953354. You can also visit https://www.lenovo.com/ph/en/premium-care.
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