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Get Connected Anytime, Anywhere with Streamtech’s Viber SuperBot, SAM!

Get Connected Anytime, Anywhere with Streamtech’s Viber SuperBot, SAM!

With the goal of bridging the gap that hinders people from getting the best internet services available in this digital era, Streamtech introduced its own version of a chat support that is accessible wherever and whenever people need it.

Say hello to Streamtech’s very own Viber SuperBot, SAM, short for Support and Assistance Mate! This cute and tiny purple robot is the customers’ new ally. Whenever they have questions or concerns regarding their fiber internet subscription and application, or even just an inquiry on Streamtech’s available internet plans and packages, SAM has either the answers or the assistance they need.

Can SAM help you?

Of course, it can—and in so many ways! All you need to have is a Viber app and account, and you’re good to go with this easy-to-use chatbot.

SAM offers a lot of features, assisting all levels of customer concerns:

  • My Account. Users can view their account status, manage their accounts, and even register another account and Viber number.
  • Billing Information. In just a few clicks, existing Streamtech customers can already view and pay their bills. No need to wait in long lines or risk going outside just to settle balances.
  • Concern. This pertains to both technical and non-technical concerns. For the technical concerns, SAM will need important information aside from a customer’s contact details. Info such as serial number of device and MAC addresses are needed to verify and check the actual technical concern.

On the other hand, for the non-technical concerns, customers can raise issues regarding account, billing, installation, and products.

  • Inquiry. If you are not yet a subscriber of Streamtech or just curious about its latest promos and offerings, you can also chat with SAM and it will take you to the appropriate pages where you’ll find the information you need.
  • Request. And like sending concerns, customers can also request for services regarding installation, products availed or to avail, billing, and technical. SAM will surely forward to the appropriate department, for processing and appropriate action.
  • FAQs. Ultimately, if you have some other frequently asked questions, just click the FAQ button and SAM will redirect you to Streamtech’s comprehensive customer support pag

All these amazing features are just a few clicks away. However, existing customers must ensure that they have registered their Viber numbers. Don’t worry! SAM will guide you if you still haven’t registered yours.

The good that SAM brings

And while the end of this pandemic seems to be nowhere in sight, advancements like SAM serve our customers with various practical benefits.

Safety from the threat of contracting the virus is one of its utmost advantages. Customers won’t have to leave the comforts of their homes because SAM already assists them with everything that they need. It also saves them time, effort, and various related costs, such as transportation.

Additionally, customers can say goodbye to delays and waiting times. SAM has readily available answers, so there’ll be no need for call transfers from one person to another. This more direct and seamless process via SAM provides for quicker solutions.

Streamtech, the Philippines’ newest wave in fiber internet, provides affordable fiber home internet plans, which can be bundled with cable TV, to residential homes and micro enterprises. Additionally, SMEs and large businesses can also avail of Streamtech’s dedicated internet access.

This new telco player aims to provide every Filipino with access to better connectivity. And SAM is a huge part of its continuous efforts to improve its services.

To learn more on how you can exceed limits, visit the Streamtech website or Official Facebook Page.

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About The Author

Raymund Ravanera is an accomplished and experienced graphic designer with almost 20 years of creative expertise working in the graphic design industry. He loves the latest gadgets, food and movies. Currently, he owns and manages megabites.com.ph, an online technology and lifestyle blog since 2015.

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