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Delta receives outstanding recognitions for exceeding its commitment to put people first

Delta receives outstanding recognitions for exceeding its commitment to put people first

Delta’s unwavering commitment to keeping customers and employees safe throughout the global pandemic has earned its title as the World’s Most Admired Airline by Fortune’s Most Admired Airline List and the hospital-grade “Diamond” rating from Airline Passenger Experience Association (APEX) and SimpliFlying.

World’s Most Admired Airline

Published annually, Fortune’s Most Admired Companies list is a ranking of the world’s most respected and reputable companies based on an extensive survey of thousands of leading executives, experts and analysts across 52 industries. It ranked Delta as No. 1 for the 10th time in the past 11 years. The company was named among Fortune Magazine’s Top 50 Most Admired Companies of 2021 for the eighth consecutive year – ranking No. 23 overall and top among airlines in social responsibility, people management and long-term value. 

Judged on categories ranging from innovativeness to social responsibility, Delta’s ranking indicates the airline is well positioned to lead the global recovery in 2021. To Bastian, the ranking is largely due to the great work of Delta’s employees, who have continued to put customers first.

Companies were ranked by leaders on a variety of attributes, both general and industry-specific, as well as their overall reputation among the business community. 

Among airlines, Delta ranked No. 1 in the following categories: 

  • People Management? 
  • Use of Corporate Assets? 
  • Quality of Management? 
  • Social Responsibility? 
  • Financial Soundness? 
  • Long-Term Investment Value? 
  • Global Competitiveness

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Diamond rating for cleanliness

The highest-level certification for airline cleanliness and safety was determined by the two organizations, Airline Passenger Experience Association (APEX) and SimpliFlying, through a new, independent health safety audit across the industry.   

Delta has led the industry throughout the COVID-19 pandemic in protecting the health of our employees and customers to ensure a feeling of safety and confidence when deciding to fly.  

In 2020, Delta launched the airline’s first Global Cleanliness organization and put in place more than 100 layers of protection to ensure a safe experience for our customers and employees, known collectively as the Delta CareStandard. These safety measures include, but are not limited to, blocking middle seats and limiting onboard capacity for flights departing through March 2021,requiring masks through the travel journey; regularly sanitizing high-touch surfaces and replacing onboard industrial-grade HEPA filters twice as often as recommended. 

In recent months, the team of clean ambassadors has led efforts to install hand sanitizer stations and antimicrobial lighting on aircraft, provisioned Lysol Disinfecting Wipes to clean customer-facing areas at airports and on aircraft, and worked with TSA to introduce antimicrobial bins to screening lanes at select Delta hubs and ensure checkpoint cleanliness in airports nationwide. These and other efforts, including Delta’s commitment to putting in place additional touchless features throughout the travel experience, were among those recognized by the audit’s 10-category, 58-point checklist.  

“Delta Air Lines has raised the bar for health safety in the industry by initiatives such as ATP devices to assess the surface cleanliness, antimicrobial LED lighting above lavatory sinks and countertops and oversight by a dedicated management team,” said Shashank Nigam, SimpliFlying CEO. “Taking such hospital-grade measures in ensuring health safety will help bolster trust among travelers.” 

Visit delta.com to learn more about the Delta CareStandard.

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