As Converge ICT further ensures of a more convenient customer journey, the leading fiber internet and data solutions company aims to innovate their services and make it more accessible.
Thanks to a new partnership with leading self-service payment kiosk operator BTI Payments, Converge ICT’s customers can pay their bills in more than 500 self-service Pay & Go payment kiosks, with a number of them operating 24/7. For customers, this means more locations for paying bills, shorter queues, and an enhanced customer experience.
Since launching the country’s first pure end-to-end fiber internet network, Converge ICT has been offering Filipino consumers a speedier and more reliable internet connection. Last year, Converge ICT rolled out the country’s first 400Gbps backbone to augment existing domestic network capacity. As an extension of the company’s mantra to optimize customer experience, Converge ICT partnered with BTI. This endeavor intends to deliver an improved end-to-end customer experience that goes all the way to bills payment.
Innovative customer-centric programs as such has enabled Converge ICT to grow its base and allow more Filipinos to enjoy premium fiber internet experience. And for efforts such as this, the fiber internet organization has been cited by London-based International Finance Awards Group as the “Fastest Growing Fiber Internet Service Provider in the Philippines.”
“Converge ICT is about giving Filipino consumers the kind of connectivity that is simple, fast, and easy. As we grow our presence in the Philippines, we are turning to credible and capable partners who will help us deliver the kind of customer experience we promise. In terms of bills payment, Pay & Go has the expertise and nationwide presence that complement our goal of delivering that seamless experience,” said Dennis “J3” Uy, Converge ICT President & CEO.
“Our growing portfolio of kiosks is located nationwide and will be in more places relevant and synonymous to where paying customers are at. We want to seamlessly integrate it into their fast-paced lifestyles, making payments without a hassle – whether you are in the office, supermarket, pharmacy, mall or at home. As our service is real time, anytime – we ensure Converge transactions through Pay & Go will be no different from doing it at their stores or business offices,” said BTI Payments Country Head Dan Ibarra.
“We aim to support the growing Philippine market with decades of experience in payments solutions. We are looking forward to collaborate with Converge and BTI Payments PH to enhance processes that will provide better customer service,” said Peter Blackett General Manager, Strategic Development & Asia of BANKTECH, and Director of BTI Payments Philippines.
BTI payments is a wholly owned subsidiary of BANKTECH, a top provider of ATM and payment technology in Australia and Asia for the past 25 years.
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