Alcatel-Lucent Enterprise, the global leader in business communications and collaboration solutions concluded its first-ever online event the Connex20 APAC Partner Virtual Series last August 12 to 14, 2020.
Over 250 tier-one and tier-two partner executives and sales teams representing more than 120 organisations from across the region participated in the event each day to share best practices in driving successful business continuity and enhancing customer engagement in today’s new norm.
During his address, Jack Chen, CEO of Alcatel-Lucent Enterprise, spoke about the need for partners to come together to help support customers with their business continuity efforts as they transform their businesses. Though the pandemic has disrupted the way we live, work, play and commute, Chen highlighted that the situation has helped businesses see the value of cloud and collaboration tools and many have built a more productive workforce with remote working arrangements. He added that digital transformation should no longer be an afterthought but a journey all enterprises should embark on immediately or miss out on the opportunities that await as we emerge from the COVID-19 challenges.
Highlights from the virtual series include a customer insights track emphasising how partners can capitalise on these insights to remain relevant. It discussed how the pandemic may have shifted customer priorities as well as focusing on new-look technology investment strategies.
Additionally, participants tuned in to a panel discussion featuring representatives from partner organizations DXC Technology, Exclusive Networks and iValue InfoSolutions. Tony Hughes, founder of Sales IQ, also joined as a special guest. The panel highlighted business challenges and opportunities presented by the current business environment and tough economic times. The participants discussed in depth on the following:
- Equipping employees with new technologies today to co-create solutions with customers
- Go back to one’s business playbook and adjust customer touchpoints where needed, using the playbook as a guide
- Today’s new business acumen equation requires businesses to have IQ (intelligence quotient) + EQ (emotional intelligence) + TQ (tech quotient)
For more information, visit our web site at: https://www.al-enterprise.com/
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