The annual Asian Utility Week awarded Meralco the prestigious “Best in Customer Engagement Project” for Meralco’s rollout of its prepaid electricity service, topping over 40 utilities from Asia. The international panel of judges cited the “shared value” that Meralco magnified, with its prepaid service benefitting both customers and the country, providing a pioneering, innovative service. Combined with research showing a very high approval rating, Meralco garnered a near-unanimous vote from the judges. The Asian Utility Week was held from May 24-25 in Bangkok, Thailand.
Photo caption: (From L to R) Meralco VP & Marketing, Customer Solutions and Product Development Head Jose Antonio T. Valdez, Meralco Customer Solutions Manager Ramil T. Ruaro, Meralco South Business Area Head Ferdinand O. Geluz, Meralco SVP & Customer Retail Services and Corporate Communications Head Alfredo S. Panlilio, Meralco VP & Corporate Business Group Head Victor S. Genuino, Meralco SAVP & Marketing Head Edeliza T. Lim, and Meralco OIC of Home and Microbusiness Marketing Christine Teodosio-Cancino.
